Water Damage?
What to Do First

Simple insurance claim flow · Tap each step

Step 1 illustration from BITCA original guide1Stay Safe
Make sure everyone is safe. Avoid standing water near electrical outlets or equipment. If there is immediate danger, leave the affected area and call emergency services.
Step 2 illustration from BITCA original guide2Stop the Water
If it is safe, shut off the main water supply or stop the leak. Never enter unsafe areas or touch electrical equipment near water.
Step 3 illustration from BITCA original guide3Take Photos
Take photos and videos of the affected rooms, belongings and visible water. Keep receipts for emergency expenses.
Step 4 illustration from BITCA original guide4Call Your Insurance
Contact your home insurance provider as soon as possible. Report the incident, open a claim and ask for your claim number and adjuster’s contact information.
Step 5 illustration from BITCA original guide5Call BITCA 24/7
Call BITCA at 639-560-8430 for emergency water damage assistance and a restoration assessment. You can contact BITCA while arranging the insurance claim.Call BITCA: 639-560-8430
6Book an Inspection
Schedule an inspection with BITCA. Describe your property damage, choose your preferred date and time, and attach photos if available. BITCA will contact you to confirm the appointment.Book an Inspection →

Inspection dates are requests only. BITCA will confirm availability.